Telephone Counselling

How does telephone counselling work?

Telephone counselling also known as phone therapy or phone counselling, provides the same opportunities as face to face counselling. It is a confidential space where you can talk to a therapist about issues affecting your life. You can access therapy from the comfort of any safe space where you feel you can talk freely without being overheard or interrupted for the duration of the call. Phone therapy takes place at a per-arranged date and time.

Whilst a convenient option, telephone counselling is not a poorer alternative to face to face therapy. Research has shown that it can be just as effective as seeing a therapist in person.

During phone sessions you are not seen and don’t have to look the therapist in the eye. Some clients find this has a number of benefits and advantages and if you have arrived at this page then chances are you might too.

Want a personable alternative to face to face therapy? 

Hi! My name is Flavio Cernotta. I have experience of working over the phone with the majority of problems that people encounter. I have specialist phone counselling training and can work with you wherever you are. 

Fully qualified experienced phone counsellor. BACP registered and ready to help you!

***FREE*** First Step to Recovery

Contact me with a brief description of the problem. The first conversation is FREE OF CHARGE

 

Is phone therapy for me? What are the benefits and advantages of telephone counselling

There are several reason why phone therapy may suit you and there a range benefits. Read on to find out more

  • Not yet ready to be seen

You may find the idea of looking at a therapist or being seen by them overwhelming. This may be because of the thoughts or feelings you are experiencing, how you see yourself as a person or the nature of the problem affecting you.

 

Does sitting in front of a therapist feel overwhelming? 

Hi! My name is Flavio Cernotta. I have experience of working over the phone with the majority of problems that people encounter. I have specialist phone counselling training and can work with you wherever you are. 

Fully qualified experienced phone counsellor. BACP registered and ready to help you!

***FREE*** First Step to Recovery

Contact me with a brief description of the problem. The first conversation is FREE OF CHARGE

The safety of your own surrounding combined with the relief of not being seen can help you open up to a therapist in the way that you may not be able to were you to meet face to face.

  • Feeling shame

You may be experiencing problems that cause you to feel ashamed such as for example abuse, sexuality or a deed that you cannot forgive yourself for. Perhaps you are experiencing core shame (feeling ashamed of who you are). Phone counselling provides the perfect opportunity to work on such issues. Being in your own surroundings and not being seen by the therapist can put you at ease and lessen the shame you are feeling.

  • Fear of judgement

Strong fear of being judged, for whatever reason, can hinder clients from opening up. Often this fear is diminished if you know that the therapist can’t see you.

 

Shame or fear holding you back from having therapy?

Hi! My name is Flavio Cernotta. I have experience of working over the phone with the majority of problems that people encounter. I have specialist phone counselling training and can work with you wherever you are. 

Fully qualified experienced phone counsellor. BACP registered and ready to help you!

***FREE*** First Step to Recovery

Contact me with a brief description of the problem. The first conversation is FREE OF CHARGE

  • More personable

During phone sessions, the focus is on the voice of the client and therapist. Some clients report that this results in a closer therapeutic relationship with the therapist.

  • Less distraction

Video calls can be distracting due to lighting issues, unstable connection, quality of the camera and background of therapists room so many clients appreciate only having to focus on the voice of the therapist.

 

Visual distractions online making it hard to focus? 

Hi! My name is Flavio Cernotta. I have experience of working over the phone with the majority of problems that people encounter. I have specialist phone counselling training and can work with you wherever you are. 

Fully qualified experienced phone counsellor. BACP registered and ready to help you!

***FREE*** First Step to Recovery

Contact me with a brief description of the problem. The first conversation is FREE OF CHARGE

  • Less Screen Time

Most of our daily life is now spent staring at a screen. Having phone therapy is an ideal opportunity for you cut back on screen time and give your eyes and face a rest.

 

Facing a screen all day long causing you fatigue or eyestrain?

Hi! My name is Flavio Cernotta. I have experience of working over the phone with the majority of problems that people encounter. I have specialist phone counselling training and can work with you wherever you are. 

Fully qualified experienced phone counsellor. BACP registered and ready to help you!

***FREE*** First Step to Recovery

Contact me with a brief description of the problem. The first conversation is FREE OF CHARGE

  • No internet access or slow connection

Living in a remote area might also mean that your connection to the internet is slow or non-existent. By having therapy on the phone you know you have a reliable way to connect with yout therapist wherever you are.

  • Disability, reduced mobility, remote locations, limited transport

If you have a disability, experience reduced mobility or live in a remote area with limited transport, phone therapy is a convinent alternative to face to face sessions.

 

Reduced mobility, limited transport or poor internet?

Hi! My name is Flavio Cernotta. I have experience of working over the phone with the majority of problems that people encounter. I have specialist phone counselling training and can work with you wherever you are. 

Fully qualified experienced phone counsellor. BACP registered and ready to help you!

***FREE*** First Step to Recovery

Contact me with a brief description of the problem. The first conversation is FREE OF CHARGE

  • Save time and money

By having therapy on the phone you don’t need to travel thereby saving time and the cost of commuting.

  • Convenience

A broader choice of therapists means you can choose from a wider range of appointments You can also save time and travel expense by staying put in your home or a safe space close by.

  • More opportunity to find the right therapist for you

You can choose from a wider number of therapists beyond the limits of your town or city, making it easier to find the right counsellor for you.

  • Increased access to specialist support or treatment

You are not restricted to therapists available in your area meaning that you have greater opportunity to find specialist support that may not be available within your region.

Is phone therapy effective – Does phone counselling work?

A recent study has found that nearly 60% of clients who experienced both face to face and telephone therapy preferred phone counselling.

Research has also shown that clients have found telephone counselling helpful for both overall and speck improvement and that they were satisfied with the counseling they received. Respondents also rated the counseling relationship and level of interpersonal influence similarly to face-to-face counseling studies measuring the same attributes. The telephone counseling results are given in the context of face-to-face counseling data from other studies. (PsycINFO Database Record (c) 2016 APA, all rights reserved)

Is phone counselling safe?

I am a member of BACP, the leading professional association for ther therapist in the UK. The service I offer as a phone counsellor is based on the same professional qualifications and ethics as the therapy I offer face to face.

 

Want a safe, effective alternative to online or to face to face therapy? 

Hi! My name is Flavio Cernotta. I have experience of working over the phone with the majority of problems that people encounter. I have specialist phone counselling training and can work with you wherever you are. 

Fully qualified experienced phone counsellor. BACP registered and ready to help you!

***FREE*** First Step to Recovery

Contact me with a brief description of the problem. The first conversation is FREE OF CHARGE

Do you have additional training to offer phone therapy?

BACP class telephone counselling as a specialist area. As a BACP registered therapist, I have adhered to their recommendation and undergone additional training. The course I attended was delivered entirely via telephone conference system to mirror working without seeing the client. The course follows BACP guidelines.

How do you access telephone counselling?

You can access telephone counselling, via a landline or mobile phone. Sometimes I offer phone counselling by Skype, Whats App, whereby, zoom and both the client and myself switch the camera off.